PLANT TIFTNET ACCESSIBILITY ASSISTANCE

Plant Tiftnet, Inc. (“Plant”) provides products and services to requesting customers with visual impairments for easier digital content engagement.

Accessibility - Plant offers its customers navigation devices with the requisite accessibility features for customers that are blind or visually impaired. Plant’s video platform provides support for screen readers, keyboard navigation, and audible accessibility for the enjoyment of Plant’s programming on any TV in the home and forrecording programs in the cloud for playback on linked devices.

To obtain additional information such as user guides in accessible format, or to request support with Accessibility and instrumental products, services, devices and features, including Braille, large print documentation, and audible accessibility please call us at 800.342.7564 or visit planttel.net.

For any concerns or complaints, please contact us:

Email: PTC@planttel.net

Phone: 800.342.7564

Mail: 1703 Highway 82, Tifton, GA 31793

Additional Accessibility Support

Large-Button Remotes – Remote Controls with larger buttons are available for purchase at local retailer Walmart as well as Amazon and can be swapped for your current remote.

Bill Reading – If Customer will pay the bill by phone, Customer Service Representatives will read the Customer’s bill over the phone, upon request.

Video Description – Audio-narrated descriptions of the key visual elements of a TV program or movie are available as a feature included with our Planttel TV service and are provided by individual channel programmers on our legacy cable television service.

Directory Assistance - We can help you find and dial phone numbers. In addition, you may be eligible for discounted or free directory assistance service.

Closed Captioning - Navigation devices provided by Plant include a mechanism reasonably comparable to a button, key, or icon for easy activation of the embedded closed captioning function. An automatic closed captioning lock is also available, so captions will always be turned on when you want to watch TV. 

TTY Dialing - Phone service is compatible with TTY equipment.